VCA will be used by 25 percent of customer service operations by 2020: Gartner

Organizations report a reduction of up to 70 percent in call, chat and/or email inquiries after implementing a VCA, according to Gartner research.

CtrlS launches Bangalore’s 1st Tier-4 Datacentre

The company is now launching Bangalore’s 1st Tier-4 Datacentre, assessed as one of the largest Tier-4 datacentres in South India.

LinkedIn launches tool to automate candidate interview scheduling process

‘LinkenIn Scheduler’ eases the hiring process, avoids fallouts and reduces the burden of scheduling initial interview.

Honeywell launches AR/VR combined tool to train industrial workforce

The tool combines mixed reality with data analytics and Honeywell’s 25 years of experience in worker competency management to create an interactive environment for on-the-job training.

IBM, Bluewolf launches new customer relation practice with Salesforce

The dedicated practice will focus on digital transformation, AI and customer experience for Indian enterprises.

IMAX Program raises USD 13.5m to invest in product innovation

The ed-tech startup raised the funds from Michael & Susan Dell Foundation, LGT Impact Ventures, and existing investor Aspada.

DigitalOcean supports startups, SME’s to focus on cloud applications

The event held at Hyderabad, witnessed a host of entrepreneurs who spoke extensively about the importance of scalability, security and frameworks for choosing their tech stacks.

Indian businesses to enter next era of human-machine partnership: Research

According to Dell Technology research, 38 percent of Indian IT leaders believe they have already achieved human-machine integrated team.

Epicor Expands its technology center in India

Epicor opens new office premises in Bangalore and announces hiring plans to expand its workforce by 25 percent over the next year.

Hitachi Systems Micro Clinic to strengthen its workforce by 20 percent

An influx of fresh talent will help us build a next generation IT Service Company , says Shradha Puri, Corporate Head-HR, HSMC